sipXcom Support and Services

There are three basic forms of support for sipXcom and related system components. 1) User and Developer Forums  2) sipXcom Partner Support: 3) eZuce Procare for sipXcom.
You can find technical documentation on the sipXcom wiki or if you sign up for Procare for sipXcom you can access more documentation on the eZuce Support portal.
Users of sipXcom can interact and share information as part of the user forum.   The exchange of information and ideas along with practical application experience creates value for all of the community to share in.
Developers need other developers to improve their game which results in a better contribution.  sipXcom will provide the forum and interaction that helps developers thrive in the project.
Many users in the community require assistance with designing, implementing and configuring the sipXcom solution.  Through the forums and Partner services, these requirements can be satisfied. Ask for help with these issues and improve your experience with sipXcom.
The Partner community at sipXcom can provide services associated with monitoring and operating your sipXcom implementation should you not have the internal expertise or resources.
Implementing sipXcom in the cloud is easy and cost effective. The project has tested cloud-based implementations and provides helpful documentation on how to create cloud-based delivery of sipXcom.
Taking advantage of lower cost network services such as SIP trunking to deliver unified communications services can sometimes be more work than you expected. The ability to identify and contract with certified SIP trunking providers can make the difference in a successful implementation.

The Right Level of Support

 

Gives you peace of mind

Level 1

Community-Based

sipXcom is supported by a community of users and developers who are active in the project and have practical experience with developing, implementing and operating the software. These user forums exist to provide community support and are a great resource for getting answers to questions and providing input.

Level 2

Partner-Based

sipXcom encourages partner participation and acts as a conduit for identifying and locating partners who have experience developing, implementing and supporting sipXcom based communications solutions. Check out our sipXcom partner directory to connect with the appropriate solution provider that can support your requirements.

Level 3

Vendor-Based

Production environments need the assurance that sipXcom will meet their requirements. If your organization needs this level of service assurance there is a commercial option that provides level 3 technical support AND software maintenance. Offered by eZuce, Procare for sipXcom will provide this support.

sipXcom Support Testimonials

Don’t Just Take Our Word For It, The Community Speaks For Itself